At Vilenebon, we believe trust is the foundation of great denim. We are committed to protecting your privacy and handling your personal information responsibly, transparently, and in compliance with applicable data protection laws, including the EU GDPR and California CCPA/CPRA.

This Privacy Policy explains how Vilenebon (referred to as “we,” “us,” or “our”) collects, uses, shares, and protects your information when you visit vilenebon.com, make a purchase, or interact with our services (collectively, the “Site”).

1. Information We Collect We collect information you provide directly:

  • Personal Information: Name, shipping and billing address, email address, phone number, and order details when you create an account, place an order, or contact us.
  • Payment Information: We use secure third-party processors (e.g., PayPal, Stripe). We do not store full credit card numbers on our servers.
  • Account Information: Username, password, and preferences if you register.

We also automatically collect:

  • Usage and Device Data: IP address, browser type, device information, pages viewed, and time spent on the Site (via cookies and analytics tools).
  • Cookies and Tracking Technologies: See section 5 for details.

2. How We Collect Your Information

  • Directly from you (forms, checkout, emails, chats).
  • Automatically through cookies, pixels, and analytics (Google Analytics, etc.).
  • From third parties (shipping carriers for delivery updates, fraud prevention services).

3. How We Use Your Information We use your data to:

  • Process and fulfill your orders (including shipping your jeans worldwide).
  • Communicate with you about orders, updates, and customer service.
  • Improve our Site, products, and customer experience.
  • Send marketing emails (promotions, new arrivals, style tips) — you can unsubscribe anytime.
  • Analyze trends and personalize your browsing experience.
  • Comply with legal obligations and prevent fraud.

4. How We Share Your Information We do not sell your personal information. We may share it with:

  • Service providers (shipping companies, payment processors, email marketing platforms, website hosting) who help us operate the Site — all bound by strict confidentiality.
  • Legal authorities when required by law.
  • In the event of a business transfer (merger, acquisition).

5. Cookies and Tracking Technologies We use essential cookies for site functionality, analytics cookies (to understand visitor behavior), and marketing cookies (for personalized ads). You can manage preferences via our Cookie Consent Banner or browser settings. For EU/UK users, we obtain explicit consent where required.

6. Data Security We implement industry-standard security measures (encryption, secure servers, access controls) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Data Retention We keep your information only as long as necessary for the purposes outlined (e.g., order records for accounting/tax purposes) or as required by law.

8. Your Rights and Choices Depending on your location, you may have rights to:

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications or data sales/sharing.
  • Withdraw consent (where applicable).
  • Lodge a complaint with your data protection authority.

To exercise these rights, email support@vilenebon.com. We respond within 30 days (or sooner where required).

9. International Data Transfers We may transfer your data internationally as part of our global operations. When we do so, we use appropriate safeguards (such as standard contractual clauses and adequacy decisions) to ensure your data remains protected in line with applicable laws.

10. Children’s Privacy Our Site is not intended for children under 16 (or the minimum age in your jurisdiction). We do not knowingly collect data from children.

11. Changes to This Privacy Policy We may update this policy from time to time. We will notify you of material changes by posting the new version on the Site and updating the “Last Updated” date. Continued use after changes means you accept the updated policy.

12. Contact Us If you have questions about this Privacy Policy or our data practices, please contact us: Email: support@vilenebon.com We usually reply within 24–48 hours.

Thank you for trusting Vilenebon with your data. We’re here to deliver not just great jeans, but peace of mind.