At Vilenebon, we want you to love every pair of jeans you order. If for any reason you’re not completely satisfied, we offer a hassle-free 7-day return or exchange window from the date your package is delivered (as shown on the carrier’s tracking).

What’s Eligible

  • Returns or exchanges are accepted within 7 calendar days of delivery.
  • Items must be unworn, unwashed, undamaged, and in their original condition with all tags, labels, and packaging intact.
  • Because our jeans feature special vintage washes, hand-distressing, and unique finishes, once washed or worn, they cannot be returned or exchanged (this protects the craftsmanship and prevents hygiene issues).
  • We accept returns for wrong size, color, or if the style simply doesn’t fit your expectations.

What’s Not Eligible

  • Items purchased on final sale, clearance, or during special promotions.
  • Any jeans that have been washed, worn, altered, or show signs of use.
  • Missing original tags or packaging.
  • International orders where customs duties have already been paid (these are non-refundable).

Step-by-Step Return / Exchange Process

  1. Contact Us First – Within 7 days of delivery, email support@vilenebon.com with your order number, photos of the item (front, back, tags), and reason for return/exchange. We’ll reply within 24 hours and issue a Return Merchandise Authorization (RMA) number.
  2. Prepare Your Package – Place the jeans back in the original polybag, fold neatly, and include all tags and packaging. Write the RMA number clearly on the outside of the box.
  3. Ship It Back – Use a trackable shipping method (we recommend the same carrier you received). Return shipping costs are the customer’s responsibility unless the item is defective or we shipped the wrong style/size. Ship to the return address provided in your RMA email.
  4. We Receive & Inspect – Once we receive your return, our team will inspect the item within 3–5 business days.
  5. Refund or Exchange
    • Refund: If approved, we will process a full refund to your original payment method (credit card, PayPal, etc.) within 5–7 business days after inspection. Please allow 7–14 additional days for your bank to post the credit.
    • Exchange: If you prefer an exchange, we will ship the new size/color/style immediately after approval (you only pay any price difference + new shipping if applicable).

Refund Timeline Summary

  • Full refund (product price only) once inspection passes.
  • Original shipping fee ($13 or $21) is non-refundable unless the item is defective or we made an error.
  • You will receive an email confirmation when your refund is processed.

Important Notes

  • The 7-day window starts from the delivery date shown on tracking — not from when you open the package.
  • We strongly recommend taking photos of the item and packaging right after opening for your records.
  • If your return is not approved (e.g., washed or worn), we will notify you and may return the item to you at your expense.
  • Refunds are issued only to the original payment method.
  • During peak seasons, inspection and processing may take the full 5–7 days.
  • For defective or damaged items upon arrival, please contact us immediately with photos — we will cover return shipping and send a replacement or full refund at no extra cost.
  • All returns must be shipped from the same country/region the order was delivered to unless otherwise arranged.

We’re here to make the process smooth and transparent. If you have any questions before or after purchase, just reach out — your satisfaction is our top priority.

Contact Us Email: support@vilenebon.com We reply within 24 hours, 7 days a week.

Thank you for shopping at Vilenebon — Baggy comfort. Zero limits. We can’t wait for you to find your perfect fit.